Patients should telephone for an appointment to be seen at the surgery during normal opening hours. Our telephone lines open at 08:00 each morning. Alternatively, patients may pre book appointments online .
Availability of appointments is affected by leave and demand. However, medical emergencies will always be seen by the duty doctor or nurse on the same day.
Appointments are also available to book online via the link above. For details on how to access this service please contact our reception staff.
Please note that our doctors do not attend every session during each week and that their individual work patterns will change at times.
Urgent appointments
All our on the day appointments are now face to face with the Duty Doctor. At the time of booking the Reception team will ask you the reason for the appointment and will ask if it is Urgent for an on the day appointment.
Routine appointments
Pre bookable appointments are for non-urgent appointments, they can be booked with any GP of your choice and can be made online or by contacting the Reception team. These appointments are Face to Face with the Doctor. The practice aims to offer pre bookable appointments in line with government guidelines.
Telephone calls and video calls for pre-bookable appointments are available. Please contact the Reception team to book, however please be aware the GP may need you to book another appointment if the reason for appointment is something they cannot treat over the phone.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Nurse Appointments
The Advanced Clinical Practitioner (ACP) can see you for a variety of different ailments. The Advanced Clinical Practitioner can prescribe medications, so you may be offered an appointment with the Advanced Nurse Practitioner in the first instance. For further information, please ask the reception team.
Telephone Access
The phone is busiest between 08:00 and 11:00, so if you are calling for non-urgent matters, please try after this time. If you require an appointment on the day however, please make sure to call at 08:00.
Practice Nurses
In certain cases you will be offered an appointment with our Practice Nurse rather than a doctor. Our Practice Nurse is qualified to deal with many ailments and you may be seen more quickly.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are unable to get to the surgery and request a home visit, please try to phone before 10.30am. Our staff may ask if the patient can come to the surgery and will also ask the reason for the visit.
Before the doctor visits, they may telephone you to clarify the situation. Most visits are done after the end of our morning surgery, after 12.30pm.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.