How do I make a complaint?

We hope that most problems can be sorted out easily and quickly, often at the time they arise and by the persons concerned. If your problem cannot, we would like to know as soon as possible after the event – this helps us to establish what happened more easily.

You may address letters to Mrs Rachel Roberts, Practice Manager at the address above, or alternatively telephone 01543 472202 and ask for an appointment with Mrs Roberts to discuss the problem.

Letters should give details of the problem and details of any outcome as a result of the problem. Please give the date and time of events and be as specific as possible.

More information can be found on our complaints page.